Alvin Kigen Maina
IT professionalIT professional with 3+ years of experience supporting enterprise users, systems, and infrastructure in regulated professional services environments.
Experienced in Microsoft 365, endpoint management, virtualization, and IT operations support, with a strong documentation-first approach to reliable troubleshooting and service delivery.
stack_
- Windows 10/11, Windows Server
- Microsoft 365, Intune, Defender for Endpoint
- VMware vSphere, Hyper-V
- LAN/WAN fundamentals, TCP/IP troubleshooting
- Firewall exposure: Sophos, Cisco, Ubiquiti
- Incident management, endpoint provisioning, device lifecycle, documentation
experience_
Information Technology Assistant
Oraro & Company Advocates, Nairobi, Kenya
Sep 2021 - Aug 2024
- Supported users across multiple departments in a professional services environment.
- Resolved desktop, laptop, access, and Microsoft 365 issues.
- Assisted endpoint provisioning, configuration, and lifecycle management.
- Supported Intune rollout for corporate and BYOD device management.
- Helped transition endpoint protection to Microsoft Defender for Endpoint.
- Worked with on-prem virtualized infrastructure using VMware and Hyper-V.
- Participated in server deployments and system upgrades.
- Maintained clear IT documentation and collaborated on incident resolution.
Inventory & Operations Associate (Part-Time)
Beauty Logix, Greater Toronto Area
Jun 2025 - Present
- Manage inventory tracking and reconciliation across multiple locations.
- Maintain operational documentation and inventory records.
- Coordinate deliveries and support logistics operations.
- Identify discrepancies and support continuous operational improvements.
education_
Postgraduate Certificate - Digital Health
Mohawk College, Hamilton, ON
2025 - Present
Postgraduate Certificate - Cyber Security Analysis
Mohawk College, Hamilton, ON
2024 - 2025
Bachelor of Science - Information Technology
Kenyatta University, Nairobi, Kenya
2016 - 2023
Credential evaluated by WES (Canadian equivalency confirmed)
certifications_
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
when not coding_
Interests: Homelabs, cybersecurity, gaming, and automotive mechanics.