Oraro & Co. Advocates
IT Assistant • Sep 2021 – 2024
Problem
Busy law firm with legacy systems and everyday support needs across multiple sites—reliability and security were critical.
Approach
- Provided day-to-day end-user support (Windows/macOS), triage, and incident resolution
- Handled account access, basic hardening, MFA rollouts, and documentation for repeatable fixes
- Maintained endpoints, printers, and network basics; coordinated upgrades with minimal disruption
- Supported virtualized environments and routine backups/restore checks
Result
Stabilized core IT operations and reduced recurring issues through documentation-first support and secure-by-default setups.